How to collect/find Titan/System Logs (PC & Console)
In many cases, we have encountered some problems when using the stage lighting console and console software. If we need to solve it by ourselves or contact the technical team of the manufacturer, unless we have purchased other value-added services (such as door-to-door service), we need to obtain the operation /error log to better locate the problem.Takethe Titan software and Avolites hardware as an example below
Sometimes, when troubleshooting complex issues with the Titan software and Avolites hardware, it’s necessary for us to get some additional information to troubleshoot the issue further and prevent it from happening again in the future.
To help us get to the root cause of the issue, please send a copy of your Avolites Logs. To generate these logs, please follow the steps listed below:
PC Suite
1. Open “Log Collector” by clicking the “Start” button then “Avolites”
2. Click the “Go” button and choose the desired save location (e.g. Desktop)
3. Click the “Ok” Button
You’re done! Please attach the compressed file to your email or case with us so that we can assist further. If the file size exceeds 20MB, please use a file transfer service of your choice and attach the link to your email or case.
Consoles
For this task you will need a USB drive.
1. Open “Log Collector” by clicking the “Tools” button then “Additional Programs”
2. Click the “Go” button and change the save location to the USB drive
3. Click the “Ok” Button
You’re done! Please attach the compressed file to your email or case with us so that we can assist further. If the file size exceeds 20MB, please use a file transfer service of your choice and attach the link to your email or case.
Article collection and arrangement avolites official website
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